Shop policies

Anna-Sofia Vintersol / Loparefur

Hogsetbråten 15
2162 Brårud
Vintersol AS

Shipping
Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Digital downloads are delivered within 5 min.

Estimated shipping times

Norway: 3-5 business days
Europe: 5-21 business days
North America: 5-30 business days
I'll do my best to meet these shipping estimates but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Digital downloads
File delivery
Your files will be available to download once payment is confirmed.
Payment options
I accept Stripe, Visa, Mastercard, Apple Pay, American Express, Klarna or Vipps
Returns/exchanges
Contact me within 14 days of delivery
Ship items back within: 14 days of delivery
The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Digital downloads
Conditions of return
Refunds on purchased items (shipping costs are not refunded) are provided if:

All products have been successfully returned to the Shop.
Proof of damage during shipping is provided to the Shop.
Posten or USPS has declared in writing that the shipment has been “LOST” (must provide proof to the Shop)
***International Orders Only: Refunds are only available if the order has not arrived after 5 months. Long shipping delays are not unusual for international orders.

**No refunds will be honored without at least one of the above
**Shipping is not refunded unless it is the Shop's error.
Once a purchase has been refunded, the buyer will then have the option to repurchase the items. This is for inventory reasons and cannot be avoided.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
COVID-19
I am experiencing delays/My order is late/Tracking has not been updated in a while. Why might that be?

Many issues can cause shipping delays outside of the Shop. Since March of 2020, tracking nor delivery times have been reliable due to many factors (that at this time are still affecting shipping) If an order is late, but still marked as “in transit” during all this chaos, please be patient.